Refund and Returns Policy - Bet Mobile Suits Guy

Refund and Returns

At Bet Suits Guy, we want you to shop with confidence.

Delivery

We deliver across Canada (GTA, London Ontario, Niagara Falls, Ottawa, and more).
Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days, depending on your location.
You will receive a tracking number once your order has been shipped.

Returns

Returns are accepted within 7 days of delivery.
Items must be unused, unworn, and in original packaging with tags attached.
To start a return, contact us at [your email here] with your order details.

Refunds

Once your return is received and inspected, we will notify you.
We will also notify you of the approval or rejection of your refund based on the product condition and other terms.
Refunds will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable.

Exchanges

If you received the wrong size or defective product, we will arrange a replacement at no extra cost.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@yourdomain.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.